Shipping policy

At Aura Hatun, we are committed to delivering your orders safely and on time. Please review our shipping policy below for complete details on order processing, delivery timelines, and charges.

Order Processing

• All orders are processed within 1–3 business days (excluding weekends and UAE public holidays).

• Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Locations

We currently ship to:

• United Arab Emirates

• GCC Countries

• Selected International Destinations

If your location is not listed at checkout, please contact us at support@aurahatun.com.

Shipping Within UAE

• Standard Delivery: 1–3 business days

• Express Delivery: 1–2 business days

• Shipping Charges: Displayed at checkout (may vary based on location and order value)

Free shipping may be available on selected orders or during promotions.

GCC & International Shipping

• GCC Delivery: 3–7 business days

• International Delivery: 7–14 business days

Delivery times may vary depending on customs clearance and courier partners.

Note: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Delivery Partners

We work with reliable courier services to ensure secure and timely delivery. Delivery timelines are estimates and may be affected by unforeseen circumstances such as weather, customs delays, or courier issues.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can track your shipment using the courier’s tracking link provided.

Incorrect Address & Failed Delivery

• Please ensure your shipping address and contact details are accurate.

• Aura Hatun is not responsible for delays or non-delivery due to incorrect or incomplete address information.

• Orders returned due to failed delivery attempts may incur additional shipping charges.

Questions or Support

For any shipping-related inquiries, feel free to contact us:

Email: support@aurahatun.com
Phone: +971 55 234 8891
Location: Dubai, UAE